As an expert on Staff Empowerment and Employee Engagement, I am often asked for some simple employee engagement activities.
First of all, many of the most effective employee engagement techniques will not break the budget. In fact, most of them are free. Here are a few of my top tips to empower and engage your staff – for free!
1) Say Thank you. Never underestimate the power of thanking your employees for a job well done.
2) Take time to listen. What I mean by this is actively listening. Not just tuning in when you feel like it, make sure you get present and listen to what your staff have to say.
3) Ask them about their day. Your employees are human beings so take the time to build rapport and show an interest in their work and personal life.
4) Coach, rather than TELL your employees. A coaching approach encourages innovation, discussion and empowerment.
5) Complete a ‘Value’ analysis with your team members and also your leadership team. Working with the values of your staff will build empowerment and high performing teams.
For more information on how to engage and empower your staff or to book Lisa for a training session or event, please contact her at firstname.lastname@example.org
I am often asked by employers to assist in empowering and engaging their employees by explaining the difference between empowered and assertive employees and passive and dis-empowered employees. Assertiveness is a useful technique that can be particularly useful in Leadership, customer service and project roles. It also comes in very handy for those working as Executive Assistant or Personal Assistant!
For some, being assertive at work and in their personal lives, can be a scary thing.
Let’s begin by looking at a few of the disadvantages to being unassertive. These include:
• Always working late or taking on extra tasks
• Resenting other people for asking you to do things for them
• Not spending time on your own self-care as you are too busy looking after everyone else’s needs
• Failing to speak up during meetings
• Keeping quiet due to Fear.
• Irritability and frustration as you ‘ swallow’ your feelings
However, here are a few Advantages to being Assertive.
• More self-confident and able to look after yourself and balance your workload
• Increased empowerment and learning to put good boundaries in place.
• Learning to prioritise tasks.
• Courageous Conversations
• Communicating your needs openly and honestly
• Dealing with difficult situations calmly and firmly.
• Taking control of your own career path
Let’s also take a look at what being assertive IS NOT.
IT IS NOT BEING PASSIVE
Being passive is a very common behavior. We often learn to be passive in order protect or feelings, income or career.
A passive person basically allows other people to take control. Ever apologized for something that wasn’t your fault? Yep, you’ve guessed it – that is also passive!
IT IS NOT BEING AGGRESSIVE
Aggressive Behavior includes hostile behavior such as yelling, violence and overt anger. Aggressive people often behave like this to disrespect others and help them feel superior.
Interestingly, aggressive people often believe they have more rights than other people.
So what is Assertive Behavior?
Assertiveness is empowerment! It is a clear and straightforward communication method. Learning assertive techniques means learning to communicate more clearly and directly with others. It is learning that saying NO is OK.
An interesting point is that when you act in an assertive way it actually builds on your self-esteem and confidence (and the self-esteem of others).
When running team building events, Management or Leadership Training, I do find the very suggestion of the word ‘Victim’ or the suggestion that attendees may be failing to take responsibility for their own career can result in a lot of surprised faces!
We don’t like to admit it, but many of us out there failing to take responsibility for our own lives, career path and happiness at work. As a result, we then point the blame at our organization or our Manager for failing to support us, make us happy or failing to give us what we want.
Failing to take responsibility for our own career is a common issue which can leave us dis-empowered and often resentful.
I had a coaching client who always blamed his Manager for the lack of work life balance in his life. He was constantly moaning about his workload and stating that he didn’t have enough hours in the day. He also felt his boss was too demanding and also, didn’t care about his welfare. He also became resentful when he would see his work colleagues leaving work at 5pm. Can you see in this example how this person was not taking responsibility for his own work life balance and in fact, preferred to do nothing and just blame other people?
At the end of the day, nobody is coming to save you and if you do want your career to change for the better, you need to step up, take action and be responsible. For those of us who are stuck in victim hood, this becomes even more difficult we have decided we are rather fond of the ‘poor me’ story.
However, this keeps you stuck in a spot of self-pity, blame mode and totally dis-empowered. Ok, you may get to moan about the person who you believe is responsible for your behavior and situation but let's get honest, is this really helping you sort out the situation you are complaining so much about?
Remember, you are an adult now and it is time to start to take responsibility for all of your life.
Try these steps for taking responsibility for your own career:
Lisa Phillips is a Sydney Trainer and facilitator, Speaker and Confidence Coach with over 15 years’ experience. She works with large and small organisations on topics such as Staff empowerment and engagement, confidence and self-responsibility. She is also the author of ‘The Confidence Coach’ .
Stop bluffing and start believing — in yourself.
Our childhoods are full of them; mild mannered every-guys like Clark Kent, who strap on capes and wear their undies on the outside, transforming themselves into world- conquering superheroes, never doubting their own abilities.
This construct of empowerment confidence as something we wear like a costume, like many of the ideas we are exposed to as children, becomes part of our thinking DNA. As adults we are often tempted to ‘suit up’ to convince the world (or ourselves) of our value.
But as Sydney based Empowerment and Confidence Coach Lisa Phillips knows, from personal experience, self-confidence, which is key to success in so many areas of life, is not something we don’t like colourful lycra. It comes from our core beliefs.
In The Confidence Coach, Lisa shows how our beliefs about ourselves are often unhelpful and, like those musty superheroes, fictitious relics of our childhood.
Lisa learnt to pulp the life script that had allowed her to stay trapped in an unhealthy relationship, accept bullying in the workplace and struggle through life riddled with the ‘disease to please’.
In The Confidence Coach she shares the tools that empowered her to reinvent her inner-dialogue and remodel herself as a successful Empowerment and Confidence Coach — secrets she now uses to help hundreds of clients and organisations to adopt the right mindset, empowering people to release the fears and blockages that have held them back.
Written in Lisa’s trademark warm and humorous style, and featuring case studies, practical exercises and Top Tips throughout, The Confidence Coach is designed to help you develop inner confidence gradually and naturally.
So, if you doubt your abilities, feel anxious about being assertive, or believe that confidence is just a mask you sometimes wear rather than something you really feel on the inside, it’s time for The Confidence Coach to show you how to change your life!
ABOUT THE AUTHOR
Lisa Phillips is one of Australia’s most inspiring confidence, engagement and empowerment experts. The founder of Amazing Coaching www.amazingcoaching.com.au and www.howtoempoweryourstaff.com
Lisa appears regularly in the media, inspiring people to trigger lasting change in their lives, while enjoying themselves at the same time!
In 2014 Lisa received the bronze Stevie Award for Women in Business. She also regularly works with organisations running training sessions and team building events on confidence, engagement and empowerment.
Lisa appears regularly in the Media, on TV, Radio and Print.